About Paytek

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At Paytek, we believe in empowering you by offering merchant services and business solutions.

We see ourselves as your partner, and we want to help you run your business just the way you imagine it.

Why customers choose Paytek

At Paytek, we find business to be simple. Acquire great customers and keep them happy. This simple belief is what drives our success.

Paytek is a direct processor who combines cutting edge technology with exceptional service to provide you with the best solutions for your merchant processing needs.Our leadership team has been in the merchant processing industry for over 8 years and has been proudly servicing merchants across Canada.

Innovative technology

Let us help you exceed your monthly targets.

Complexity is the enemy of execution. When merchant processing comes across innovative technology, your business becomes optimized. We’re not just taking transactions – we’re leaning out your business, from tracking inventory – customer management to being able to turn over tables quicker in your restaurant. Don’t let technology get in the way.

F.A.Q.

  • All
  • Getting Started
  • Usage Support

Yes, you can keep the existing bank account you have opened. It does not matter which Canadian financial institution you choose to go with – as long as you can provide a void check to the account.

New applications are approved and deployed on average within 48-72 hours after it has been fully submitted. Missing paperwork will delay this as our credit team cannot approve an application with missing information. Equipment is deployed via UPS or FedEx.

  1. Completed application
  2. Business information
  3. Personal information
  4. Void check for the bank account receiving the funds
  5. Copy of business document (Business license, Registration, GST#, SIN)

The short answer is “yes”, because we are offering financial services a standard credit check is performed on all new applications.

Yes, the industries listed below have been deemed high risk/illegal/unethical practices and therefore have been prohibited by Visa/Mastercard from processing transactions.

Yes, the difference between restricted vs prohibited is that these merchants are considered eligible to process Visa/Mastercard transactions – however, they will require additional documentation to verify the nature of the business as well as the risk level.

Audited financials statements, Articles of incorporation 90 and business licenses are commonly asked for if categorized as “restricted”.

Paytek provides support Monday – Friday 9:00AM – 5PM EST

Only your business operating name will appear on their statement. This is known as your DBA (doing-business-as) or O/A (operating-as) name.

We operate on a gross-billing cycle (unless a special request is made). Settled transactions will appear in your bank account in full and transactions fees for the processed funds are removed from the same bank account at the end of each month.

You will receive a notice by mail or email of the chargeback and a 30-day window to provide a rebuttal to the customer’s issuing bank.

Refunds are processed in real-time and settled with the rest of your transactions. The customer’s credit card bank can take up to 10-days to display the refund on the customer’s statement.

Yes, you can keep the existing bank account you have opened. It does not matter which Canadian financial institution you choose to go with – as long as you can provide a void check to the account.

New applications are approved and deployed on average within 48-72 hours after it has been fully submitted. Missing paperwork will delay this as our credit team cannot approve an application with missing information. Equipment is deployed via UPS or FedEx.

  1. Completed application
  2. Business information
  3. Personal information
  4. Void check for the bank account receiving the funds
  5. Copy of business document (Business license, Registration, GST#, SIN)

The short answer is “yes”, because we are offering financial services a standard credit check is performed on all new applications.

Yes, the industries listed below have been deemed high risk/illegal/unethical practices and therefore have been prohibited by Visa/Mastercard from processing transactions.

Yes, the difference between restricted vs prohibited is that these merchants are considered eligible to process Visa/Mastercard transactions – however, they will require additional documentation to verify the nature of the business as well as the risk level.

Audited financials statements, Articles of incorporation 90 and business licenses are commonly asked for if categorized as “restricted”.

Paytek provides support Monday – Friday 9:00AM – 5PM EST

Only your business operating name will appear on their statement. This is known as your DBA (doing-business-as) or O/A (operating-as) name.

We operate on a gross-billing cycle (unless a special request is made). Settled transactions will appear in your bank account in full and transactions fees for the processed funds are removed from the same bank account at the end of each month.

You will receive a notice by mail or email of the chargeback and a 30-day window to provide a rebuttal to the customer’s issuing bank.

Refunds are processed in real-time and settled with the rest of your transactions. The customer’s credit card bank can take up to 10-days to display the refund on the customer’s statement.

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